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Sr. Systems Administrator - Customer Relationship Management

Number of Openings: 1 

OUC – The Reliable One, an industry leader as the second largest municipal utility in Florida, is looking for qualified individuals to be part of our growing team.  We are looking for self-motivated, creative professionals who can assist with achieving our vision of being recognized as the best utility in the nation. In addition, we are seeking individuals who are interested in working for a family friendly employer. 

We are seeking an individual for a Regular position as a Sr. Systems Administrator - Customer Relationship Management in the Information Technology Division.

Job Purpose:

Employees in this job function as information technology (IT) professionals serve as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment.


Primary Functions:

  • Provide technical analysis of system related problems and provide resolution options; run, interpret, and address system diagnostic and alert reports;

  • Report metric data to Management and prepare periodic metric reports; Monitors license and capacity to ensure incremental purchases are made at the appropriate time;

  • Provide periodic and as needed technical support, including after-hours enterprise infrastructure maintenance support, internal and external audit requests, and support to applications developers, Operations, and end-users;

  • Review vendor maintenance notifications and associated action plans;

  • Conduct technology reviews and planning to identify and implement new technology solutions;

  • Participate in Change Management Board and IT Standards Committee meetings as required;

  • Serves as a liaison between other technical staff, management, and vendors regarding service requests, usage, standards, security, and other technical matters;

· Assist with the scheduling of patches, upgrades and code release in line with business priorities and the team and work load;

· Work with the application team to test backup and recovery procedures;

  • Design, plan, and implement backup & recovery solutions of any complexity; develop and maintain clear and concise system documentation and technical standards;

  • Consult with application owners to develop customized backup procedures addressing operational and technical needs;

Linux Assignment:

  • Provide 24/7 support for OUAF (CC&B, SOA, SGG, MDM) applications running on RHEL 6.9 virtual environment;

  • Provide debug analysis as needed for web and application services;

  • Review system and service log files and take actions as needed;

  • Migrate/Replicate applications and services to replacement servers as required;

  • Analyze and address application performance issues;

  • Strong shell scripting skills and or administration scripting with python recommended.

  • In all assignments, perform other duties as assigned.


  • Bachelor’s Degree in Computer Science or related field of study, from an accredited college or university;

  • Minimum of seven (7) years of experience administering Oracle OUAF applications in a complex Linux environment.

·  Working knowledge of all, but not limited to, the following:

o   Linux servers in virtualized environments;

o   Installing, configuring, and optimizing Oracle SOA components and composites;

o   Installing, configuring, and maintaining services such as Bind, Apache, etc;

o   Configuration management tools, such as Jenkins and Meridian;

o   Network tools such as Iptables, Linux IPVS, etc.;

o   Virtualization technologies, such as VMWare, Containers (Docker);

o   Servers and switches;

· Familiarity with all, but not limited to, the following:

o   The fundamentals of Linux scripting languages;

o   Load balancing, firewalls, etc.

· Ability to:

o   Build and monitor services on production servers.

o   Complete related tasks in area of assignment with minimal supervision;                                                                                                                                                                        

o   Understand overall business goals and how to align actions to achieve results;

o   Solve related problems within scope of authority, policies and guidelines;

o   Analyze complex problems and discover root cause; provide resolution options;

o   Run, interpret, and/or prepare a variety of systems-related reports and documentation (i.e., metrics, diagnostic and alert, vendor maintenance notifications);

o   Work with, sort, and distill a wide variety of data and information;

o   Make arithmetic computations using whole numbers, fractions and decimals, compute rates, ratio and percentages;

o   Use Microsoft Office Suite (Excel, Outlook, Word, etc.) and use standard office equipment (computer, fax, telephone, copier, etc.).

o   Respond 24/7/365; flexible schedule;


Rate of Pay: IT13E  Salary   $81,697.00 - 107,227.00

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules and regulations.

OUC Offers a competitive compensation & benefits package which includes paid medical program for employee, free life insurance, hybrid retirement package, paid vacation, holidays, and sick time.